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Charter FSA Module

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Charter FSA Module

The Charter FSA Module ensures regulatory compliance for UK Financial Service organisation with regards to complaint handling and reporting.

The Financial Services Authority (FSA) stipulates how long a company has to perform actions when managing a complaint.  To make sure a company does not breach the FSA rules, it must be possible for users to set up and manage the timescales in which actions on a contact are performed.

Charter’s FSA Module ensures that Financial Service organisations have a compliant workflow in place capable of meeting and exceeding the FSA’s rules with the flexibility to adapt to the changing needs of a regulatory environment.

Key Benefits

• Actions timescales can be calculated using business or calendar days
• Stop the clock functionality is available to ensure that time when an action is outstanding with the customer is not taken in to account when reporting back to the FSA.
• Action cardinality is restricted according to FSA rules
• Product and category mapping to the FSA reporting standards is also easily achieved, allowing the business to report against its own product categories as well as the FSA’s.
• Support is also provided for late actions and for complaints that are escalated to the Financial Ombudsman Service