Charter Service Chain (Contact Centre)

World Class Customer Service powered by Continuum™

Complaint and Feedback Management

Charter Manager
Charter Gateway
Charter FSA Module
Charter Reporter
Charter Scanner
Charter Service Chain (Contact Centre)
Charter Service Chain (Frontline)
Charter Messenger
Charter Email Manager
Charter FAQ
Charter Survey
Charter Web Services

Complaints Management

Feedback Management

Proactive Feedback Management

Law Enforcement

Office Contact Numbers

TEL: +44 (0) 1932 250000
FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com

Charter Service Chain (Contact Centre)

Charter Service Chain(Contact Centre) is a browser based version of Charter Manager. It offers the same level of functionality but with the added flexibility of thin client architecture. Charter Service Chain, Contact Centre does not require any downloads, Java installs or other add-ins beyond the Adobe Acrobat reader. Users only need Microsoft Internet Explorer version 5.5 or greater.

The benefits of thin client architecture in a distributed environment are well documented. The addition of Charter Service Chain (Contact Centre) to the Charter Continuum suite provides support for mixed environments of Charter Manager and Charter Service Chain (Contact Centre) as well as an upgrade path for existing users of Charter Manager.

Resource Centre

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