• About Us
• Our Products
• Industry Sectors
• Our Services
• Our Customers
• Resources

Charter Manager

World Class Customer Service powered by Continuum™

Charter Manager

Charter Manager sits at the core of the Charter Continuum™ family of products, and provides a fully customised, flexible system for rapid deployment as a Departmental or Enterprise-wide solution. It places the power to effectively and efficiently manage customer feedback on your agent's desktop.

Key benefits include:

• Easy to use and learn - minimal training where agents are trained and can 'Go-Live' within minutes.
• Speedy data collection - customised contact wizards dramatically improve agent productivity.
• Comprehensive workflow management - a step-by-step approach to managing the entire life cycle for every case.
• Extensive document management - agents gain instant access to scanned letters, faxes and email that are linked directly to the contact record.
• Multimedia accessibility - agents gain instant access to video, sound and images that are linked directly to the contact record.
• Integration to existing systems - direct access to other applicationsor systems throughout your organisation

There are three main screens within the Charter Manager application:

Screenshots (click to view screen shot and details):  Diary Screen  Contact Screen  Document Screen

Charter Manager handles inbound and outbound faxes, scanned documents, email (with attachments) and the Web, providing your agents with a consolidated solution for all forms of consumer feedback.

The Document area also stores customer correspondence templates and commonly used files that can be printed, emailed or faxed. By making commonly used material readily available, the Document area increases overall efficiency as agents respond to customers. For organisations that receive a high volume of written communication, Charter Scanner provides rapid batch scanning of customer correspondence for storing against customer contact records. Timesaving benefits are significant through easy retrieval of electronic documents. Our clients also experience major reduction in the large amount of filing space previously required for the storage of paper copy.

Looking for more information on Charter Continuum™? Click here