Charter Web Solutions
World Class Customer Service powered by Continuum™
Office Contact Numbers
TEL: +44 (0) 1932 250000
FAX: +44 (0) 1932 250001
Email: enquiries@charter-uk.com
Charter Web Solutions
The Charter Web module allows your customers to log feedback and track their contacts directly from within your existing Web site. In conjunction with Charter Manager, Charter Web provides customers with the ultimate in Web self-service. Using custom developed (Microsoft® FrontPage® or similar Web tools) or existing Web forms, customers can log feedback directly into the Charter Manager database and receive automatic acknowledgement of receipt with a unique contact reference number.
Customers can then use this reference number to track the progress of their case through your Web site. The effects on your organisation's efficiency and productivity, as well as customer satisfaction, can be dramatic.
Charter Web integrates into your existing Web site and was designed as a complimentary solution to your overall Web strategy. Charter Web provides an alternative method to receiving raw emails by routing customer feedback to the appropriate group.
New for 2004 - Charter Frontline powered by Charter.NET
Charter Frontline is a true zero-client solution allowing contacts to be captured, viewed and manipulated within a Charter Continuum™ database. It has been developed to add extra benefits to the established and proven Charter Continuum™ family of products. Charter Frontline has been designed to allow valuable customer feedback to be easily received from all customer touch-points, for example stores, retail outlets or resorts. Details can then be recorded within Charter Continuum™ at the point and time that the feedback is received. This can be achieved without the need to install any additional software on desktops at those locations.
As well as allowing data to be captured in a manner that will be familiar to existing Charter Manager users, Charter Frontline also allows contacts to be searched, opened and modified. In the same way as Charter Manager, Charter Frontline provides the facility for different users to see different content (data content, searches, wizards etc.) based on their login profile; allowing different variations to be rolled out for different purposes. With Charter Frontline, contacts may be logged and initially classified in store, passed to a central customer service team for validation and processing, then passed back to the original store for fulfilment and closure. Charter Frontline also provides a diary facility similar to that in Charter Manager allowing remote users to manage their workload.
Charter Frontline connects directly to the existing Charter Continuum™ SQL Server and Oracle databases allowing for full interoperability with existing Charter Continuum™ installations. Charter Frontline is built with state-of-the-art ASP.NET technology using the Microsoft.NET framework assuring scalability, reliability and performance.
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