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Partners

World Class Customer Service powered by Continuum™

Partners

We work with the World’s leading software and communications companies integrating the latest Customer management and communication technologies to ensure that Charter Continuum is the leading edge software solution of choice for providing department and enterprise wide feedback management.

Charter UK has been a Microsoft® partner since 1994. Charter Manager incorporates Microsoft® Visual Basic for Applications (VBA), which allows complete customisation of the application and seamless integration across all legacy systems. This powerful tool allows our team to fully customise the Charter Continuum™ family, using the world's premier macro development environment, to exactly meet the requirements of your team and, most importantly of all, your customers.

Our application development, consulting and implementation teams are comprised of highly qualified consultants who have extensive skills and real world experience dedicated to helping you achieve your specific requirements.

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The powerful and critical reporting functionality of Charter Continuum is delivered by BusinessObjects®.

Users have unparalleled reporting and analysis capabilities at their fingertips and can produce automatic reports, perform on-line analysis and communicate results over the Web without the need for technical or specialist business analysts intervention.

Charter Continuum's integration with BusinessObjects® software offers a powerful single, integrated solution providing users with views of previously hidden patterns and trends obtained from sources across the entire enterprise.

As the first UK Accredited Consulting Partner of Business Objects, Charter UK can provide a total solution for an organisation's reporting and analysis requirements.

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Charter UK has been an Oracle Alliance Partner since 1996. Oracle is the World's second-largest software company and is a leader in providing database management system software.

Oracle's solutions are used by more than 8,500 companies to store and access data across numerous platforms and Charter Continuum is designed to support all Oracle database types.

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Convergent Systems part of the azzurri group, is a leading Integrator, installer and maintainer of communication applications and hardware.

As business partners of Avaya and a premier plus partner of BT; Convergent Systems partners with “best of breed” and carefully select the businesses we work with.

Ensuring we can offer a complete end-to-end service wholly responsible for contracts is key to our success, and all our products and services can be fully supported and maintained.

The Convergent portfolio covers both voice and data products, fixed and mobile networks as well as software, much of which is developed in-house.
Convergent Labs is the research and development arm of CSL and an industry recognised developer and provider of CTI. Unlike many of our competitors we have in-house experience of writing contact centre software, and as with all parts of our business we strive to practice what we preach.

We endeavour to lead the way within our industry, both within the solutions that we provide and the services that we offer.

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Capscan are the leading supplier of address management software and Charter UK has been an accredited Business Partner since 2000.
By seamlessly integrating Zapcode from Capscan with Charter Continuum, it provides a fast and inexpensive solution that saves time on address capture and data entry.

Users are able to rapidly and accurately enter names and addresses, while ensuring address information is as accurate and up to date as possible.

Capscan is a well-established provider of address management software, based on their extensive knowledge of data capture and postcoding software development since the early 1970’s. Capscan’s  range of products are invaluable to any organisation which sends mail, cenabling faster processing of address lists and postage savings.

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NCC Group is the world's leading provider of Escrow Solutions. An Escrow Solution is a specialised form of IT assurance, where any business critical application can be securely deposited with The NCC Group. The NCC Group provides a customer focused and quality driven service to 88 of the FTSE 100 companies.