The Claims Management industry has evolved rapidly in recent years and is having a major impact on financial services companies with respect to handling customer claims and complaints.
With 80% of PPI complaints generated by CMCs, they represent a significant challenge for firms to ensure complaints are processed quickly and efficiently.
Charter Continuum can streamline the process of handling complaints generated by CMCs and reduce the risk of FOS referrals.
Our software enables you to implement a web based approach to dealing with CMCs that can automate the complaint process and reduce manual processes associated with logging complaints.
Complaints can be quickly captured through dedicated CMC portals and time spent responding to and managing CMC demands can be significantly reduced through improved transparency of the complaint process.
Deployed across your enterprise, Charter Continuum can enhance your organisation's ability to handle customer complaints and reduce the need for customers to engage CMCs by embedding a consistent and easily accessible approach to managing complaints.
Dealing with Claims Management Companies (CMCs)
