Regualtory compliance
Charter Continuum features a dedicated FSA Module that lets you implement a compliant approach to complaint handling and simplify FSA reporting obligations.It fully automates the complaint handling process from end-to-end to ensure complaints are processed and investigated within a regulatory framework.
It is recognised to significantly reduce operational costs and improve service delivery by improving speed of response and optimising workforce efficiency.
Charter Continuum enables you to implement a 'best practice' approach to complaints handling as prescribed by the FSA and FOS, combined with robust management information reporting and root cause analysis intelligence functionality.
- Ensure consistent and compliant complaint handling in-line with FSA requirements
- Fully automate the complaints handling process
- Reduce risk of non-compliance
- Systematic tracking and monitoring of complaints
- Capture and report on all regulated and non-regulated complaints
- Automates FSA reporting
- Increased confidence in producing accurate FSA reports
- Improve speed of response
- Evidence actions taken on FOS recommendations
- Provide a clear picture of financial adjustments
- Adapts to the changing needs of the regulatory environment
- Embeds and evidences complaint handling TCF principles
- Increases staff productivity
