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Events

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Latest Events

National Customer Service Week 2008
6 – 12 October

National Customer Service Week runs from 6 – 12 October this year and is designed to raise awareness of customer service and the vital role it plays within an organisation. It is also an opportunity for companies to say a big thank you to those who work in customer service for a job well done.

Organisations take part in NCSW by hosting events in their workplace. These events can be large or small, serious or fun, they can be held all through the week or just on one day…. It's up to you to decide what would best suit your organisation.

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ICS Annual Conference
21 – 22 OCT 2008
LONDON

Once again, the Institute of Customer Service brings together a conference programme designed to provoke new ideas in the delivery of outstanding customer service for the UK’s leading organisations.

This two-day event is packed full of high profile, influential speakers who will be offering new insights on the techniques, processes and skills that lead to outstanding customer service and satisfaction.

This is a ‘must attend’ event for every customer service professional.

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CCA Conference
18 – 19 NOV 2008
EDINBURGH

Now in its14th year, the CCA Annual Convention is the largest independent convention for the customer contact profession. 

Over 800 delegates attended last year to participate in a wide range of sessions from the strategic to the practical – providing information and solutions from middle management to director level delegates. 

This year, the CCA Industry Council’s outputs from 2008 will steer this year’s programme ensuring key industry issues and topics are addressed.   

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Customer Experience Exchange 2008
24 – 26 NOV 2008
AMSTERDAM

This practitioner-led Director’s forum is the result of an overwhelming number of requests from Customer Service, Contact Centre, Operations, Marketing and Sales Directors from across the globe who want to drive customer management strategies for success.

The event organisers have created the ideal opportunity for businesses to transform their customer experience strategies into operational action plans – built around real world examples, lessons learned and best practice from leading global organisations.


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