BSI standards for Quality Management and Customer Satisfaction
Charter UK's enterprise customer complaint management software – Charter Continuum - has been recognised in helping organisations meet BSI standards for quality management and customer satisfaction.Suitable for use to support a company wide quality management system, Charter Continuum can help ensure BS ISO 10002 complaints handling processes are embedded within business activities.
Matt Hendy, Head of Product Development at Charter UK commented;' We have begun to work closely with the BSI and are currently assessing the potential to offer a BSI licensed option of our software. This would mean organisations could implement a plug and play solution with predefined processes and workflows that underpin BSI standards.'
