Technology briefings address key IT issues
Technology briefings address key IT issues raised by new FSA complaint handling rules
09.08.2011
Charter UK is to hold its next round of technology briefings, in London on 6th and 27th September.
Entitled; How to implement the new FSA complaint –handling rules: ensuring compliance and improving efficiency, the events will help the Heads of IT working within the financial services sector – as well as those responsible for Complaints, Compliance, Customer Services and Operations – to prepare for the change from a 'two stage' to a 'one stage' complaints process in line with new FSA regulations.
The two-hour seminars will offer an in-depth look at the true scale and cost of the IT challenges associated with this change. In addition, experts from Charter UK will identify the areas that pose the greatest risk to UK financial services companies in this area, and will also demonstrate how specialist complaints management software can help to deliver efficiency gains of up to 50%.
Paul Clark, Charter UK's Chief Executive, comments:
"The need to comply with new FSA complaint handling rules is clearly going to present significant IT challenges for many firms. For example, any organisations that are currently using multiple, disparate systems to service a two-stage complaints process can expect to face serious problems, and also risk incurring substantial penalties for non-compliance. We have therefore launched this new series of technology briefings in order to help financial services organisations understand how to prepare for, implement and manage these changes most effectively."
With the clock now ticking to meet the July 2012 deadline, Charter UK is currently working with the UK's leading financial services firms to replace out-dated and inefficient technologies with a compliant approach to managing complaints across all their business operations.
The briefings take place at the Royal Exchange in London from 9am-11am and will include brunch.
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