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Enterprise Complaint and Feedback Management Software
News & Views
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Features & Analysis
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Features & Analysis
Print
11.01.2012
Charter UK calls for greater powers by OFGEM
Paul Clark, says energy regulators need to take the lead of the FSA
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14.10.2011
Turning up the heat
Why the pressure is mounting for utility companies to improve customer focus
Read more
15.09.2011
Poor complaints handling
Who's to blame? Systems? Processes? Culture? Or all three?
Read more
03.08.2011
All change
New FSA complaint handling rules.
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21.07.2011
Dead parrots society?
The isolated complaints department is no more, says Charter UK director of marketing Andrew Aldred
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04.07.2011
The seven pillars of wisdom
Tips for successful complaint handling
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30.06.2011
The CEO's view
Charter UK, believes delivering great customer service can be distilled into 10 key steps
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Related Articles
21.03.2011
PPI remediation crisis
New white paper from Charter UK outlines steps lenders need to take to address the PPI remediation crisis
Read more
11.05.2011
PPI Judicial Review Announcement
PPI Judicial Review Announcement: Rise in interest for Charter UK PPI claims management software solution
Read more
12.10.2011
FSA name and shame
FSA name and shame firms with most complaints: But are banks actually that bad?
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21.06.2010
Saving money on your PPI remediation Project
Charter UK helps leading retail bank save millions on their PPI remediation project
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News Archive 2011
06.02.2012
FSA's guidelines on PPI remediation unachievable says Charter UK
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23.01.2012
Charter UK warns companies need to review complaint handling in light of recent FSA fines
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11.01.2012
Charter UK calls for greater powers by OFGEM
Paul Clark, says energy regulators need to take the lead of the FSA
Read more
15.11.2011
Energy giants should follow financial services in response to complaints
Ofgem, is considering taking action over the way energy giants handle complaints
Read more
14.10.2011
Turning up the heat
Why the pressure is mounting for utility companies to improve customer focus
Read more
28.09.2011
FSA reveals industry complaint volumes
Banks are determined to improve says Charter UK CEO
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14.09.2011
Latest Charter UK White paper
New FSA 'one stage' complaint–handling process will require special attention from nominated Heads of Complaints
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17.08.2011
Complaints head failure
Half of large financial services firms yet to nominate head of complaints, according to experts at Charter UK
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09.08.2011
September technology briefings
Key IT issues and challenges raised by new FSA complaint handling rules
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08.07.2011
Financial firms to face major IT changes to comply with FSA
New FSA complaint handling rules will require major IT changes
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30.06.2011
Customer service more important than ever, says Charter UK CEO
Paul Clark, CEO of Charter UK, says retaining customers and avoiding regulatory penalties has made customer services more important than ever
Read more
08.06.2011
PPI remediation crisis
New white paper from Charter UK outlines steps lenders need to take to address the PPI remediation crisis
Read more
11.05.2011
Processing PPI complaints
Increased automation can reduce the cost of processing PPI complaints by up to 50%
Read more
21.03.2011
PPI Judicial Review Announcement
PPI Judicial Review Announcement: Rise in interest for Charter UK PPI claims management software solution
Read more
18.04.2011
BBA Complaints Conference Update
The British Bankers Association (BBA) has postponed its planned Complaints Management conference on the 19th May until 16th June.
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21.03.2011
UK Bank implements Charter UK PPI solution
The latest organisation to implement Charter UK's PPI complaint management solution has revealed it was a more cost effective alternative to outsourcing the issue.
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06.02.2011
Charter UK software to support BSI standards
Charter Continuum - has been recognised in helping organisations meet BSI standards for quality management and customer satisfaction.
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11.01.2011
Charter UK to sponsor BBA International Banking Conference
Charter UK has announced that it will be sponsoring the British Bankers Association's annual International Banking Conference in June 2011
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04.01.2011
Nothing standard about this standard
Charter UK to work with British Standards Institute, using Continuum to develop a template enterprise-level complaints handling system
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News Archive 2010
News Archive 2009
News Archive 2008
News Archive 2007
